Cancellation Terms
Orders can be cancelled with full refund before processing/shipment begins. Post-shipment cancellations are unavailable.

Return Eligibility (14-Day Window)
Return requests must be made within 14 days of delivery. Conditions:
• Unused merchandise in original state
• Complete original packaging
• Valid proof of purchase
Important: Do not return to product manufacturer

Transparent Return Costs
• One-time shipping charge (outbound + return)
• Zero restocking fees
• Refund for merchandise value only

Refund Workflow
① Return receipt confirmation
② Quality inspection (48 hours)
③ Refund authorization
④ Funds returned to original payment method
(Total processing: 5-10 business days)

Refund Status Check
For delayed refunds:
→ Confirm with your bank first
→ Check payment processor status
→ Contact us if issue persists

Customer Care Team
📧 Email: [email protected]
📞 Phone: +1 (718) 620-5983
📍 Address: 350 Bay St, Toronto, ON M5H 2S6, Canada